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10min chapter
Advice Line with Jeff Raider of Harry's
How I Built This with Guy Raz
Scaling Package Management Services
This chapter features a founder's transition from solo business operation to team management within an on-site package management service for multifamily properties. The discussion covers the logistics of service implementation, quality standards, and the significance of creating a strong company culture. Emphasizing the importance of hiring practices, customer satisfaction measurement, and a resident portal, the chapter provides actionable insights for maintaining service excellence amidst growth.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode