Are Your Systems Reinforcing Bad Behavior?

Most systems just aren't built for that. And incentive you want to consider is this profit off the table. You want to incentivize your prices and your delivery people to hold onto that excess amount as profit. The fifth is our accountability mechanisms in place. We're trying to decimate some of the old ways that are just keeping us in the old ways of doing things. So I'm interested to know what those look like if they're not just going to do the same thing of reinforced bad behavior.