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TNO017: Lead People, Manage Machines and Processes
Total Network Operations
The Impact of Timely Responses on Service Level Agreements
This chapter explores the critical role of quick responses in managing service tickets and its impact on service level agreements (SLAs). The speakers present data analysis and statistical regression methods to support their findings on effective ticket management strategies.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode