4min chapter

How I Built This with Guy Raz cover image

Dutch Bros. Coffee: Travis Boersma

How I Built This with Guy Raz

CHAPTER

How Travis and I Changed Our Franchise Model

When you buy a franchise, I think there's an expectation that you're going to get a brand name with a system to execute by and it's going to profit. So our team was trying to teach culture to people at business acumen. And we knew that we really didn't want to sell franchises anymore to people who just had business ac chops. The five of us sat down and reflected heavily and kind of got to this place of like, you know what, that's exactly what it is and who we are.

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