How We Take Care of Ourselves
Women at Work
00:00
Are You Taking a Step Back to Stretch Customer Satisfaction?
A data set that a colaborator shared with me of a large call center, tens. And they found that one of the best predictors of customers satisfaction and employes burn out was the top performers took a little bit more time on each call. Even trying to encourage small, you know, the literature calls, it's like micro brakes an even in these fast pace environments.
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