Women at Work cover image

How We Take Care of Ourselves

Women at Work

Are You Taking a Step Back to Stretch Customer Satisfaction?

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A data set that a colaborator shared with me of a large call center, tens. And they found that one of the best predictors of customers satisfaction and employes burn out was the top performers took a little bit more time on each call. Even trying to encourage small, you know, the literature calls, it's like micro brakes an even in these fast pace environments.

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