A masterclass in founder conviction | Eilon Reshef (Co-founder and CPO at Gong)
In Depth
Evolution of Software System Development and Customer Feedback
The chapter follows the creation of a software system for joining Webex calls as a bot, starting from the prototype stage and progressing to customer presentations. It explores initial reactions to a conversation analysis system, with both concerns about privacy and positive feedback on its insightful AI analysis. The discussion also covers the decision-making process for features in the beta version, focusing on providing value and user experience over immediate pricing considerations.
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