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2min chapter
To Standardize or Customize
2Bobs—with David C. Baker and Blair Enns
Navigating Customization in Productized Services
This chapter explores the challenges of providing productized services while meeting client demands for customization. It emphasizes the need for collaboration and presents a framework for blending standardized processes with tailored solutions to address unique client needs.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode