Starbucks vs Dunkin - Trouble is Brewing | 4
Business Wars
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Turning the Tide: A Corporate Revival
This chapter explores Howard Schultz's comeback as CEO of Starbucks during a challenging time marked by competition from Dunkin' Donuts and internal operational issues. He rallies his leadership team to prioritize customer satisfaction and makes the radical decision to close stores for employee retraining in response to the brewing crisis.
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