I love the reason that you did it and I love what you just shared about the difference between what people normally say when they discuss listening. What actually distinguishes great listeners from those other more vanilla, more mundane, basic connotations of what listening is. It's my observation just to begin with that there is a fundamental problem with trying to teach highly effective listening skills to people. And it's that they think,Yeah, I've already got that. I'm above average at that. The people could do with this.

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