Building Around Human-Centered Metrics Is Sound Business Advice

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Uber's culture problems aren't always as glaring as the Uber example. The experience with Uber was a major lesson in why building around human-centered metrics is sound business advice. When you build with only short-term shareholder gain, you may be setting your company up for a major fall down the road.

In part 2 of this episode with veteran founders and investors Mitch Kapor & Dr. Freada Kapor Klein, we get into the data of building human-centered cultures. In part one, we heard how Mitch and Freada went all-in on investing their values, committing 100% of new investments in “gap-closing” companies that aim to improve society, even as they aim for scale and liquidity as well. Now, Mitch and Freada can share how that’s played out in practice, with both positive examples … and some negative ones as well. (Yes, they were early investors in Uber!)

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