15min chapter

The Product Experience cover image

Rerun: Making Better Predictions - Margaret Heffernan

The Product Experience

CHAPTER

Understanding the Difference between Complicated and Complex Systems

This chapter explores the difference between complicated and complex systems and how it impacts our understanding of systems. It discusses the unpredictability and non-linear nature of complex systems, emphasizing the need for robustness in their design. Examples from the airline industry and product development are used to illustrate these concepts.

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