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John Sills on The Six Sells Podcast

The Six Sells Podcast

CHAPTER

Seven Behaviors That Customers Want to See in Organizations

This chapter discusses the importance of being accessible, consistent, flexible, proactive, respectful, responsible, and straightforward in order to meet customer expectations. The speaker shares a frustrating personal experience to emphasize the need for organizations to prioritize human traits and provide a more helpful and personalized customer experience.

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