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26min chapter
Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny)
Lenny's Podcast: Product | Growth | Career
Engaging Users with Automation and Empathy
This chapter explores innovative strategies for automating user insights in product management through tools like Gong and customer.io, while stressing the necessity of direct user engagement. The speakers reflect on the importance of adapting to evolving customer needs and conducting continual user interviews to keep products relevant. Additionally, personal anecdotes highlight the balance between automation and the human touch, and how challenges during layoffs can reshape one's understanding of success and identity.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode