Zappos: Tony Hsieh
How I Built This with Guy Raz
Zappos: A Company That Sells Good Customer Service
Tony Shea is the founder and CEO of Zappos, a company that sells shoes. He says he's an introvert who likes to surround himself with extroverted people. At Zappos there are no typical bosses; employees can make their own decisions. In fact, as you will hear, Zappos doesn't even think of itself as a shoe company - it just sells good customer service.
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