Customer Success Talks cover image

CSM Quick Lesson: Upselling Tactics with Jan Young

Customer Success Talks

00:00

First meetings: should CSMs sell early?

Bayron and Nav ask about selling in the first meeting; Jan says discovery can reveal unmet needs even during onboarding.

Play episode from 01:24
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app