
Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance
Punk CX with Adrian Swinscoe
Exploring Punk Approaches to Customer Experience
This chapter delves into the critical elements of customer experience, emphasizing deep understanding and urgency. It highlights companies like Virgin Atlantic and Zappos that exemplify a 'punk' approach, showcasing their innovative strategies and the lessons learned from their experiences.
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