A Proximity Metric for Customer Service

A good proxy metric has a strong relation with the north star. It meaningfully accomplishes the product gols that we set out to go, set out to get. Even though there's a delayed result or a small impact on the primary metric, it's always good to add it into your tracking funnel. If i'm getting one transaction for two or three weeks, it's probably a good metric. But let's say, in our case, i'm not. Ah, so i picked new synops per day as the nortstar that i'm woing to optomize for my loyalty program. And because of eliminated transactions per day as the north star, i still add it as