HOW TO WIN FRIENDS & INFLUENCE PEOPLE (DALE CARNEGIE) - Listening books
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Resolving Disagreements and Avoiding Arguments
This chapter discusses the importance of tact, diplomacy, and understanding in resolving disagreements and avoiding arguments. It emphasizes the need to yield on lesser matters and to welcome disagreements as opportunities for growth. The chapter also advises to control one's temper, listen to the other person's perspective, and look for areas of agreement in order to build understanding and avoid misunderstandings.
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