
Eliminating Friction to Get More Consulting Business—with Deb Zahn
Craft of Consulting Podcast
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I'm Exhausted Just Listing All of Those Steps
Most people at this point expect to be able to get documents that they can sign tronically. What i've heard from my clients is they really like it because it involves far fewer steps. And if i add more steps, i've just made their life harder. If you have friction in one place, chances are it's in other places.
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