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Jobs to be Done, Part 2 | Alan Klement, Author of When Coffee and Kale Compete

Dreams with Deadlines

CHAPTER

The Importance of One to One Feedback Loops

The environment is something outside of your service or your offering or your product. And you get signals from the product, which hopefully are positive that are helping you maintain trust with that. This kind of model thinking also helps you understand, like, maritime, but before voice of the customer,. There is no environmental goal consideration because it's like, well, buy the CD player and then I use it. It's supposed to do stuff. Right? So they would that in a previous environment, having control of the sales process was regulating it, but then as they added more people  it became unregulated. The way it was designed does not help them maintain the level of knowledge about what happens when

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