How Do You Define Success in a Pilot?

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I look for programs and partners who have a very strong thesis and level of specificity about clinical indicators. If we have a value-based cardiology group, I would probably presume that people are getting fewer unnecessary, not evidence-based interventions. And so I think just being very mindful and open to starting narrower and maybe at a higher QD level because there's more opportunity for you to make a difference. Some of the metrics, obviously there's engagement. Are you able to effectively engage this patient cohort? That really can vary based on the background of the patient.

Today, we’re excited to get to know Vivek Garg, CMO and SVP of Primary Care for Humana. Vivek currently leads national clinical strategy and excellence, care model development and innovation, and the clinical teams for Humana's Primary Care Organization (CenterWell Senior Primary Care and Conviva Care Center) as Chief Medical Officer (CMO), serving over 240,000 seniors across the country.

In this episode, Vivek shares his incredible journey from joining as the first medical director of One Medical and Oscar Health to serving as the CMO and CPO of Caremore to leading Humana’s Primary Care group, technology’s role in combating burnout, and tactical advice on working with larger health plans like Humana and tips on how to sell your first pilot (hint: it is not to sell your product at freemium).