#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents
AWS Podcast
Is It Possible for Businesses to Future Proof Their Customer Experience?
Every customer isis treated equally. And i think if you make every one till special, they're going to keep coming back. That's such a good point. It actually makes me think of a question i'd like to ask you around future proof. You know, is it possible for brands, businesses, to future proof their contact centers? I mean, and what steps or considerations should they make to consider that?
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