Ignore sunk costs (E)
Akimbo: A Podcast from Seth Godin
00:00
How to Use Negative Reviews to Help Your Business
Seth Meyers: If you're in the services industry, reviews probably aren't going to help you that much. He says if an actual glitch happened, if there was an actual error or mistake, own it. "I literally had tears flowing down my face because you just nailed it," listener Sandy Lincoln said.
Transcript
Play full episode
