Are You Listening?

i do leadership development for a first year leaders in a particular role, prophetic ground. One of the things that i work on with them are this context, to bein fully present, specifically listening. What are helpful phrases to say to people and unhelpful phrases that you want to avoid? And so i think the idea of using phrases like, if we were to have a conversation and you were sharing frustration, i might say something like, michael, that actually sounds really difficult. But, and as simple as that is, it says, ok, you're listening. These phrases are like bridges for the conversation to continue.