Transformative Journey of ServiceNow

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This chapter explores ServiceNow's evolution from a help desk tool to a comprehensive IT service management platform, highlighting strategic leadership and pivotal moments in its growth. It covers the intense negotiations surrounding a potential acquisition, illustrating the emotional and professional dilemmas faced during this critical time. The discussion culminates in a reflection on the company's cultural values and long-term vision that contributed to its impressive market success.

On Training Data, we learn from innovators pushing forward the frontier of AI’s capabilities. Today we’re bringing you something different. It’s the story of a company currently implementing AI at scale in the enterprise, and how it was built from a bootstrapped idea in the pre-AI era to a 150 billion dollar market cap giant.

It’s the Season 2 premiere of Sequoia’s other podcast, Crucible Moments, where we hear from the founders and leaders of some legendary companies about the crossroads and inflection points that shaped their journeys. In this episode, you’ll hear from Fred Luddy and Frank Slootman about building and scaling ServiceNow. Listen to Crucible Moments wherever you get your podcasts or go to:

Spotify: https://open.spotify.com/show/40bWCUSan0boCn0GZJNpPn

Apple: https://podcasts.apple.com/us/podcast/crucible-moments/id1705282398

Hosted by: Roelof Botha, Sequoia Capital

Transcript: https://www.sequoiacap.com/podcast/crucible-moments-servicenow/