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A Window into the Walled Gardens: Who are Your Customers, Really?

The MarTech Matrix

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Unlocking Customer Insights

This chapter focuses on strategies for revealing valuable insights about brand customers by analyzing cohort data rather than transactional data. Through compelling examples, it illustrates how understanding customer interests beyond basic demographics can enhance marketing efforts and lead to surprising partnerships. The discussion emphasizes the importance of leveraging data analytics for targeted engagement and effective advertising strategies.

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