This chapter explores the concept of user experience and its impact on companies' competitive advantage. It discusses Apple as an example and the challenges it poses for potential competitors, as well as the speaker's personal experience with upgrading iPhones.
Ben and James discuss the importance of the user experience in not only avoiding disruption but also in building dominant companies. It’s a key component of Aggregation Theory
This episode is sponsored by Wealthfront. See recommended portfolios and get up to $15,000 managed for free by visiting Wealthfront.com/Exponent.
Links
- James Allworth: Measure What Matters — Exponent
- Ben Thompson: Airbnb and the Internet Revolution — Stratechery
- Ben Thompson: Why Uber Fights — Stratechery
- Ben Thompson: Stop Doubting the iPhone — Stratechery
Hosts
Podcast Information