
FBI Negotiator Reveals Game-Changing Secrets - Chris Voss
Rich Dad Radio Show: In-Your-Face Advice on Investing, Personal Finance, & Starting a Business
00:00
The Art of 'No' in Negotiation
This chapter explores the concept of the 'black swan negotiator' and the impactful shifts in communication that can transform negotiation outcomes. It emphasizes the strategic advantage of encouraging 'no' responses to create a sense of safety and improve engagement, contrasting traditional sales techniques focused on securing 'yes' answers. The discussion also touches on personal anecdotes and insights from neuroscience, highlighting how understanding psychological dynamics can lead to more productive conversations.
Transcript
Play full episode