When Do You Know About Insights?

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An insight definitely is going to be incompatible with beliefs we hold. I did a study of 120 examples of insights and found three different pathways. Most organizations only focus on reducing errors, but they're missing the up arrow of improving increasing insights. As you change the way you think, all kinds of things may not be right for your organization.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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