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8min chapter
Créer la meilleure Customer Experience - Anne-Laure Aumaitre (@Accor) - Conquête #45
Conquête
Collaboration pour une expérience client optimale
Ce chapitre met en avant l'importance d'une approche intégrée entre les différents services d'une organisation pour améliorer l'expérience client. Il souligne la nécessité de partager des informations, d'optimiser les outils de collaboration et d'utiliser l'intelligence artificielle afin d'assurer une communication cohérente et efficace dans le parcours client.
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