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4min chapter
The intersection of company and product strategy
Intercom on Product: Building Software in an AI-first World
Can You Spot a Bad Strategy?
Intercom is a customer communications platform that enables the most critical component of the modern customer journey, ongoing engagement. Google Bose, Google Wave, Google Attitude and Google Plus are all products that Paul Adams has worked on. Can you spot a bad strategy? Well, one, like it wouldn't have the things we just talk about so with nothing unique or like, you know, no time frame or something like that.
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