3min chapter

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From The Archive: Cathy MacDonald - The Foundations of Communication

LTB Podcast

CHAPTER

How to Match Emotional Labels

You can connect on any emotion and it might be I don't know what you had for breakfast but I want some of it. If a client comes in and they're excited to be there do you want to match that absolutely yeah now you're speaking about matching it. You can match people's energy if you can match someone's energy then you're actually connecting to the emotion and matching the level that they're at imagine a client coming in saying  I have had the best day I've just passed my exams I've done whatever elseyou go okay well today we're going to do a program about squats so get up there with them and use that energy and use that positivity. It

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