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5. From Monologue to Dialogue: How to Handle a Skeptical Audience
Think Fast Talk Smart: Communication Techniques
How Do You Prepare for Pushback?
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Anne: I think so many people get defensive right away, even before they get into the situation. And and i know that that can restrict the interaction and what's possible. So let's talk a little bit more about preparation. What do you advise people to do in advance of situations where objections might be raised? What are some best practices there? Anne: There's certainly the opportunity to anticipate where the pushback's going to come. If you're dealing with any kind of information that has a contentious element, or maybe even an unfamiliar element, thinking ahead of time is good advice.
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