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#228: Lynsi Snyder, Owner and President of In-N-Out Burger – Loyalty is a two-way street

How Leaders Lead with David Novak

CHAPTER

Cultivating Customer Loyalty Through Leadership

This chapter emphasizes the significance of maintaining strong connections to prevent isolation in leadership. It explores the reciprocal nature of customer loyalty and offers practical advice for leaders on making decisions that foster trust and strengthen relationships with customers.

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