Jeff Toister on a guaranteed customer experience
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Guaranteed Customer Experience
Customer service and experience at one point in time just barely existed. Snake oil salesmen were travelling around making claims on their products. A man invented a pain relieving liniment that he would give back if it didn't work. It is thought to be the first money back guarantee in the united states.
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