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Brian Gottlieb, Author of Beyond the Hammer, on Hiring to Your Weaknesses, Leading a Culture of Development, and Building Problem-Solving Systems

This New Way

CHAPTER

Empowering Employee Voices for a Thriving Workplace

This chapter highlights the critical role of stay interviews and upward surveys in creating a workplace where employees feel valued. By paralleling these practices with Toyota's approach to problem-solving, the discussion emphasizes how regular feedback can enhance retention and job performance.

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