225: Speak So People Want to Listen. Julian Treasure, 5x TED Speaker
SPEAK LIKE A CEO
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The Importance of Open-Mindedness and Effective Listening
This chapter emphasizes the significance of being open-minded, flexible in views, and separating personal identity from opinions. It also discusses the value of effective listening, introducing strategies like the RVSec process to enhance understanding, collaboration, and conflict resolution. The chapter highlights the crucial role of listening in individual, organizational, and societal contexts to foster understanding, prevent polarization, and maintain civil society.
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