
S3 E5 - Donna Knapp - Probable Cause versus Root Cause
Profound
00:00
The Deming Plan, Do You Check Act Cycle?
Ishikawa: root cause analysis is like a fish bone, where there's multiple branches. And what Ishikawa, it's very often called fish bone diagonally. He says you come up with categories of causal factors that might be contributing to this problem. I think a lot of times folks don't necessarily understand and appreciate that the Deming plan, do you check act cycle?
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