10min chapter

A Bit of Optimism cover image

Peace Is A Process with negotiation expert William Ury

A Bit of Optimism

CHAPTER

Navigating Difficult Conversations

This chapter explores strategies for engaging in discussions with those holding opposing political views, highlighting the emotional triggers that may arise. It emphasizes the importance of curiosity, active listening, and the 'going to the balcony' technique to promote empathy and effective conflict resolution.

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