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4min chapter
Unreasonable Hospitality with Will Guidara
A Bit of Optimism
Service and Hospitality Are Not the Same
Hospitality and service are often used interchangeably, but they do not mean the same thing. Hospitality is how you make the person who you're doing that for feel. In a restaurant, service is getting the right plate to the right person at the right time. Service is black and white; hospitality is color.
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