2min chapter

Startup School by Y Combinator cover image

After PMF: People, Customers, Sales by Mathilde Collin

Startup School by Y Combinator

CHAPTER

The Difference Between Transparency and Customer Satisfaction

Good transparency is everything that you can share that will help people do their job better and help answer a question they have. Bat, transparency will raise more questions and trat more problems than, ah, you need. So every one knows our revenue or curn every ima about, i don't know, leads coming in and telling us what they want. Customer complaining about this or being happy about that. Every n p s core that is here. Either people ore super happy, super upset everything is public, or run away the amount of cash we have on the bank account.

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