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Retailer Tech Tips: Customer Insights and Analytics - Howe Gu, Venky Shankar, and Brandon Rael

RETHINK RETAIL

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Emphasizing Execution and Customer Experiences in Retail

This chapter delves into the crucial role of execution in retail, emphasizing the significance of offering the appropriate product, at the right location and time, at the right price for customers. It also explores the importance of creating exceptional experiences, fostering engagement, and establishing trust between retailers and consumers, while showcasing the benefits of utilizing AI and innovations to improve customer experiences, boost efficiency, cut costs, and drive revenue growth.

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