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237. How to Turn Your Customers Into Lifelong Advocates w/ Brittany Hodak

The Customer Experience Podcast

CHAPTER

What's the Difference Between the Experience Economy and the Productivity Economy?

We're 200 years removed from the onset of the Industrial Revolution. We're just barely over 100 years removed from two really important things that are in both of what we just shared, which is Henry Ford's assembly line and metrosizing. And I think there's going to be a seismic shift over the next few decades as people who are Gen Z come up and say, "I don't care about your quarterly P&L," he says.

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