Identity Verification, Fraud Prevention, and Customer Experience Enhancement in e-Commerce

Today’s guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskified research and surveys with merchants across the globe to illustrate the enormity of the problem and why both chargebacks and first-party fraud are on the increase. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.