Essential Hands-On Skills for Frontline Roles at One New Zealand

Lane Hannah and Ange Forde from One New Zealand, alongside Dan Hibberd from Makeshapes, discuss how One New Zealand transformed its learning model to enable consistent, scalable, and engaging learning. The shift was driven by the need to support a diverse workforce across locations and roles, particularly during a major brand transition. The trio explore how peer-to-peer learning, supported by the Makeshapes platform, were used to foster collaboration, build capability, and support innovation - including around the adoption of AI. This episode offers practical advice on designing for social learning and building a modern learning ecosystem.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/169/

Podcast information and more episodes: https://learninguncut.global/podcast/