
Jeff Toister on a guaranteed customer experience
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Are You Overwhelmed With Your Customer Experience?
When you focus on solving a particular problem, it allows you to concentrate your efforts. Buckys is the place for people to stop on a road trip, but they are not the place for trucks to stop. Once you do that, while you can't be all things to all people, you can be a really good solution to some people. So i think having an experience guarantee allows you to be more focused and make smarter decisions.
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