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Throwback Thursday with Chris Voss

Negotiations Ninja Podcast

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Called How Questions - The Secret to Gaining the Upper Hand

In the book, you speak about calibrated how questions when you're trying to get additional information from someone on the other side of the table. What is a how question and what is a calibrated how question? We calibrate everything for a fact. I mean, every single word you choose has an emotional effect. And if you don't know the emotional effect and you're firing a weapon without knowing what you're hitting,. So we took a whole list of open ended questions or interrogative questions. Jim Camp, the author of Start with no calls from interrogatives and the FBI, we called them open ended.

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