How to Train Your Ear to Zero in on the Emotion Behind the Tone

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Recent studies show that when people are talking on the phone, they may be better at like turn taking if it's like a group rather than zoom. People are really tuned into verbal cues if the phone is down and they're not writing other things. I will often say to myself before the call be where your ears are. And then also thinking like making it into a game. What do what am I hearing in this in this person's voice? What are my guesses as to how they're feeling?"

Trial attorney Heather Hansen shares the top ten tools from the courtroom to help you get what you want.

— YOU’LL LEARN —

1) How to advocate like the pros

2) How to turn your inner critic into your biggest ally

3) How one question can get people to agree with you

Subscribe or visit AwesomeAtYourJob.com/ep672 for clickable versions of the links below.

— ABOUT HEATHER —

Heather Hansen gives her clients the tools to advocate for themselves, their ideas and those around them. She has been a trial attorney for over 20 years and was consistently named one of the Top 50 Female Attorneys in Pennsylvania. Heather uses her psychology degree and her years in the courtroom to help her clients ask for what they want and get it. She’s also an anchor at the Law and Crime Network and has appeared on NBC, Fox News Channel, CNN, MSNBC, CBS and Sirius Radio. Heather has helped thousands of keynote audience members in Kuwait, Ireland, Mexico and across the U.S. become their own best advocates.

Heather is the author of the best-seller The Elegant Warrior: How to Win Life’s Trials Without Losing Yourself, which Publishers Weekly calls a “template to achieving personal and career goals” and the host of The Elegant Warrior podcast. Heather’s next book, Advocate to Win-10 Tools to Ask for What You Want and Get It comes out May 25th.

• Book: Advocate to Win: 10 Tools to Ask for What You Want and Get It

• Book: The Elegant Warrior: How to Win Life's Trials Without Losing Yourself

• Instagram: @imheatherhansen

• Website: AdvocateToWin.com

— RESOURCES MENTIONED IN THE SHOW —

• App: Insight Timer

• Book: Captivate: The Science of Succeeding with People by Vanessa Van Edwards

• Book: Chatter: The Voice in Our Head, Why It Matters, and How to Harness It by Ethan Kross

• Book: Man’s Search for Meaning by Viktor Frankl

• Book: The 5 Second Rule: Transform your Life, Work, and Confidence with Everyday Courage by Mel Robbins

• Book: The Law of Divine Compensation: On Work, Money, and Miracles by Marianne Williamson

• Book: To Sell Is Human: The Surprising Truth About Moving Others by Daniel Pink