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2min chapter
Frances Frei's three pillars of leadership
The TED Interview
Introduction
Frances Fry is a professor of technology and operations management at Harvard Business School. She has helped make over some of the world's most controversial brands, Riot Games, Uber and most recently we work at times when trust within those companies was at a low. Today she talks about company culture and the crucial importance of ideas like empathy, authenticity and trust.
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