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The True Value of UX Research - Matt Gallivan, Airbnb

Mixed Methods

CHAPTER

Navigating UX Research Challenges

This chapter recounts a UX researcher's experience presenting their project to a prominent tech leader and addressing misconceptions about qualitative research. It explores the challenges of validating research contributions in a skepticism-prone environment, emphasizing the need for collaboration and education among stakeholders. The narrative highlights the importance of combining qualitative and quantitative approaches to enhance insights into user behaviors while navigating the complexities of the tech industry.

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